The software should support the user's motivation to learn. The use of the computer alone is insufficient to guarantee motivated learners. Motivating factors must be built-in and anxiety minimized.

1.2.1. Is motivation intrinsic? Intrinsic motivators are found within the instruction. Techniques that have proven effective include game techniques, exploratory environments, visual embellishments, increased student control, challenge, and encouraging feedback.

1.2.2. Is computer anxiety minimized? This should be done via an user-appropriate interface and safety nets. Safety nets prevent accidental termination or loss of data by the user.

1.2.3. Is the level of challenge appropriate? As students progress the level of difficulty, or challenge, should increase.

1.2.4. Are curiosity and confidence maintained? Curiosity can be maintained by building in novel or unusual techniques. Confidence is maintained by recognizing accomplishments and giving supportive feedback.

1.2.5. Is competition appropriate? Competition between the computer and an individual is viewed as being safer than competition between individuals. Competition should support instructional goals.

1.2.6. Is motivation balanced with other instructional factors? Balance between learning and motivation needs to be maintained. Learning should not be sacrificed for motivating factors.