Frequently Asked Questions

How can I seek treatment at the School of Dental Medicine?
How can I become an emergency care patient?
How much will my care cost?
How do your fees compare to those at a private practice?
What type of insurance do you accept?
What are your hours?
Can I have a dentist treat me instead of a student?
Where can I park?


How can I seek treatment at the School of Dental Medicine?
The first step in becoming a patient in the clinical program is to arrange for an initial screening examination to determine patient treatment needs. Appointments may be scheduled by phone at (412) 648-8616, or in person at the School of Dental Medicine’s scheduling desks located on the basement level, second, and third floors next to the elevators. The initial screening examination will be conducted by a faculty member and resident/student and will take approximately three hours.

How can I become an emergency care patient?
If you are having a dental emergency, we have a walk-in, emergency care clinic. We register patients between 8 - 10 a.m. Emergency care appointments are scheduled for patients experiencing pain, swelling, infection, or bleeding only. Pediatric dental patients (under 18 years of age) will be managed by the Department of Pediatric Dentistry for emergency care (412) 648-8616. All other patient treatment appointments are scheduled as noted above.

How much will my care cost?

During the treatment planning appointment, patients will be advised of ideal treatment, the total estimated cost for that treatment, and any alternative treatments and costs. The School of Dental Medicine has an established fee schedule for residency, predoctoral, and dental hygiene clinics. After discussing the treatment plan, fees will be arranged with the resident/student and financial counselor.

How do your fees compare to those at a private practice?
Our fees are slightly lower than private practice for certain treatment, and we have payment plan options. Questions of a financial nature should be directed to the Office of Patient Business Services, (412) 648-3100.

What type of insurances do you accept?
We accept most types of insurance. You can contact the Office of Patient Business Services (412) 648-3100 if you have any questions regarding insurance acceptance.

What are your hours?
Clinic hours are Monday through Friday, 8:30 a.m. to 4:30 p.m.

Can I have a dentist treat me instead of a student?
If you prefer treatment by a dentist, please contact the University Dental Health Services, Inc., the school's faculty practice plan (412) 648-9100. Fees for treatment may be higher and alternate insurance plans may be accepted.

Where can I park?
Parking is available in the garage across from the dental school and the parking garage adjacent to UPMC Montefiore. Please bring your parking ticket with you to your appointment. Before you leave, please stop at the cashier in order to pick up a voucher which will entitle you to a reduced parking fee.