Dental Records
Patient Inquiry

Paging - 412 648 8760
Patient Assignment Office - 412-648-8615
Patient Relations - 412-648-1027
Scheduling Desk - 412-648-8616
Financial Counselors - 412-648-2137, 412-648-2138, 412-383-9490

Dental Records

The University of Pittsburgh, School of Dental Medicine, as your dental provider, has the prime custodial rights to your records. You, as the patient, have a property right to your dental records and the privilege of reasonable access. Copies of your dental records and radiographs will be provided to you or forwarded to another practitioner upon your signed written request. The originals must remain with the School of Dental Medicine. There is a fee charged for the duplication of any part of your record, including radiographs, which must be paid prior to any copies being released.

Patient Inquiry

If you have any questions about your treatment, fees or rights, you should first contact your student doctor.

Resolution on non-financial patient problems and / or concerns should be attempted while the patient is in the clinic and the immediate faculty supervisor is present. In the event that this effort is unsuccessful, the student doctor and the patient should consult the department or division director as the case may warrant.

Should the nature of the concern or problem go beyond this level and still be unresolved, the student doctor will confer with the Office of Patient Relations, 412-648-1027, and the Patient Representative. If necessary, a review by the Associate Dean for Clinical Affairs can be arranged.

Problems of a financial nature should be directed to the Business Office, 412-648-3100. Please also see sections on Fees, Dental Insurance and Medical Assistance coverage for information on business and insurance procedures.

All patients, students, faculty and staff will be alert to potential conflicts and will try to identify them early and resolve them as soon as possible.