What to expect during your first appointment

When you arrive for your initial screening examination please report to the registration area in the lobby of the School of Dental Medicine clinic - just inside the Terrace Street entrance. During your first visit, your dental care needs will be assessed and a treatment plan will be determined. This initial screening will be conducted by a faculty member and resident/student, and typically takes about three hours.

Don’t forget to:

  • Allow extra time for traffic in the Oakland area.
  • Arrive at least 30 minutes before your appointment time.
  • Bring photo ID and insurance cards.
  • Bring the names and dosages of medications the patient is taking.

The School of Dental Medicine takes your privacy very seriously. We provide the following HIPPA documentation for your review.

Plan ahead for your dental care visit

The School of Dental Medicine is unable to provide child care during a patient’s treatment, and children cannot accompany a patient into the treatment areas, so please consider child care before you arrive at your appointment.

Upon accepting an agreeable treatment plan, you will meet with a financial information specialists to discuss payment and insurance options.

Package Consent Forms

When you arrive to your first visit to the School of Dental Medicine, you will be asked to complete our Package Consent form, a printed packet of informational pages and consent forms.

Please arrive 30 minutes before your appointment time to allow enough time to complete this requirement and ask any questions you may have.

It is the policy of the School of Dental Medicine and proper professional practice not to proceed with any treatment until the rationale, alternatives, and expected outcome, including any material risks of the proposed treatment, are fully explained and understood by the patient. Because this information is essential to moving ahead with your treatment, the patient (or parent/guardian) will be asked to sign a consent form. Children or adolescents under the age of 18 must be accompanied by a parent/guardian. The parent/guardian must remain in the clinic waiting room at all times while the child/adolescent is being treated.

Patient Bill of Rights

During the first visit, patients will be provided with a statement outlining their rights and responsibilities as a patient. Patients are encouraged to contact the Manager of Patient Care and Accounts: 412-648-1027 if the School of Dental Medicine has not honored its pledge or if the patient’s rights were not honored.

Radiology (X-Rays)

If radiology services are needed, there will be an additional charge which can vary between $12 and $55, depending on which diagnostic x-ray is needed. Please see our X-ray request form.

Records Release and X-Ray Requests

If you want your dental records to be released to another provider, or need copies of your X-rays for another provider, please contact the School of Dental Medicine Records Request phone line at 412-648-8389.

You will be asked to provide the patient's name, current phone number, current address, and birthdate to complete the request.

There may be a cost associated with your records request. You will be informed of the cost at the time of your request and an invoice will be mailed to the patient. Receipt of your invoice may take up to 30 days from the date of the request.