Emergency Care

In light of the global reach of coronavirus/COVID-19, the University of Pittsburgh School of Dental Medicine is operating under protocols carefully and safely aligned with Governor Wolf's and the Pennsylvania Department of Health's guidance.

At this time, emergency and other select scheduled dental care may occur. Should you have questions regarding the services we are able to provide at this time, please call 412-648-8616.


Request an emergency telehealth appointment »

Are You Having a Dental Emergency?

A dental emergency is an urgent dental problem, usually associated with the teeth and jaws, which may have symptoms that require immediate attention by a dentist. For example, a severe dental infection, visible swelling, or recent dental trauma are all considered emergency problems that require prompt, professional attention.
If you have a dental emergency, your first call should be to your regular dentist, who will be the best person to assist you in your time of need. Most dentists set aside time during business hours for emergency procedures.
If you do not have a regular dentist, or are unable to see your regular dentist, Pitt Dental Medicine can assess your emergency need through a TeleHealth visit. Your dental emergency will be addressed first via a TeleHealth appointment with one of our Pitt Dental Medicine faculty members.

Emergency Care for Adults

Adult patients (age 18 and older) experiencing a dental emergency should make a TeleHealth appointment. All adult emergency patients will be assessed through a TeleHealth visit, and may be seen on-site for follow up care.
After your TeleHealth appointment, if you need follow-up care, an on-site appointment will be made for you in the appropriate clinic.

Emergency Care for Children

If your child (age 17 and younger) is a patient of Pitt Dental Medicine Department of Pediatric Dentistry and is having an unexpected dental emergency, please call 412-648-8930, 8:30 a.m. to 4:30 p.m.

Emergency Care for Adults with Special Health Care Needs

If the patient has previously been seen in the Center for Patients with Special Needs (CPSN), or is a new patient with special health care needs, and is having an unexpected dental emergency, please call 412-648-3039, 8 a.m. to 4:30 p.m.

Emergencies During Non-Business Hours

If you have a dental emergency during non-business hours (after hours, weekends, or holidays) please call 412-440-2239 to speak to the dental resident on call.

>>> If you are experiencing severe facial or oral trauma, please seek immediate emergency care at a hospital emergency room.

TeleHealth Consultation Service

Pitt Dental Medicine is changing how you receive emergency dental care with our new TeleHealth Consultation Service.

Request an emergency telehealth appointment »

Your TeleHealth Consultation will take place with one of our highly-qualified Pitt Dental Medicine faculty members using Zoom meeting software on your desktop, laptop, mobile phone or tablet.
Pitt Dental Medicine TeleHealth is a video-based dental evaluation designed to assess and help our patients with dental emergencies. We strive to provide the best service to our patients by focusing on alleviating the signs and symptoms of dental pain. 
TeleHealth Consultation takes about 20 minutes and is only $45 per consultation. All Pitt Dental Medicine TeleHealth Consultations are conducted over a safe and secure Protected Health Information-approved Zoom network to protect the privacy of our patients.
Thank you for being on time for your Zoom appointment. Our faculty member will try to connect with you via Zoom for 5 minutes, then try calling you by phone. If the faculty member cannot connect with you, your appointment will be marked failed.
If you have questions about our TeleHealth Consultation Service, please email us at TeleHealth@dental.pitt.edu

Pitt Dental Medicine Uses Zoom for Your TeleHealth Consultation

Zoom is an easy to use video and audio conferencing tool that allows you to conveniently and safely meet with your provider at Pitt Dental Medicine.

Follow-up Care

Follow-up care with your dentist after your emergency visit is always recommended, and usually required. If you are a patient at Pitt Dental Medicine, a follow-up appointment will be made for you in the appropriate clinic.

Emergency Care Fees and Insurance

Pitt Dental Medicine has an established fee schedule for our emergency services.  Most major insurances, most major credit cards, and cash payments are accepted. Please consult a financial information specialist to make your payment arrangements prior to receiving services.

For more information regarding insurance and payments, please visit Patient Fees and Insurance, or call 412-648-3100, Monday through Friday, 8 a.m. to 4:30 p.m., to speak with one of our financial information specialists.