Standards of Care

The Standards of Care listed below are developed and approved by the Clinical Affairs Council.  These basic Standards serve as guidelines to which the School of Dental Medicine (SDM) provides dental care to patients within the first professional program and are measured at various levels throughout the SDM’s Quality Measurement and Improvement Plan.
  1. A patient’s protected health information (PHI) will be securely maintained and protected in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
  2. Each patient will receive the SDM packaged consent forms and Patient Bill of Rights at their initial visit and, thereafter, upon request.
  3. An informed consent will be obtained from, or on behalf of, the patient or their legal guardian prior to initiating dental treatment.
  4. All patients will be treated with respect and efforts will be made to ensure that patients are satisfied with treatment received, as well as with their overall experience.
  5. Patient care will be provided in a safe environment and providers will comply with standard precautions as outlined in the SDM Exposure Control Plan.
  6. Emergency basic life support care will be available to individuals in the SDM.
  7. A medical and dental history will be maintained as part of the evaluation of each patient.
  8. Patients requesting comprehensive care will receive a comprehensive oral examination, individualized risk assessment, and appropriate preventive and reparative therapies, whenever applicable and consistent with SDM policies and procedures.
  9. A proposed individualized treatment plan and financial plan will be reviewed and approved by the patient or their legal guardian prior to initiating dental treatment.
  10. An entry in the EHR describing patient findings, treatment provided, and diagnostic tests/records obtained will be completed by the provider for each patient visit.
  11. Emergency dental services will be available 24 hours per day, 7 days per week at the SDM or affiliated University of Pittsburgh Medical Center (UPMC) treatment facilities.
  12. Patients seeking emergency care during clinic hours will receive a problem-focused examination and evaluation, and will receive care within our capability.
  13. Patients receiving comprehensive care will be provided with the opportunity to receive periodic recall evaluations during and following completion of treatment.
  14. The quality, timeliness, appropriateness, and necessity of patient care will be monitored on an ongoing basis.

Protecting Children From Abuse

In an effort to protect children from abuse, the University's Office of the Provost provides guidance to members of the University community. A question and answer page has been created on the University Provost’s Web site.